Refund and Returns Policy

Effective Date: 10 May 2025

At MGD Mart, your satisfaction is our priority. We aim to offer a hassle-free return and refund experience while ensuring fair use of our policies.

1. Eligibility for Returns

You can request a return or exchange under the following conditions:

The item is defective, damaged, or incorrect
You received a wrong or missing item
The product is unused, in its original packaging, and returned within the eligible timeframe

Return Window: Within 7 days of delivery

Non-returnable Items:

Used or damaged items not due to transit
Personal care or hygiene products
Customized or made-to-order items
Items marked as “Non-returnable” on the product page

2. How to Request a Return

To initiate a return, email us at [support@mgdmart.com] with:

Your order number
Description of the issue
Clear photo(s) of the item showing the defect/damage

We will respond within 1–2 business days with next steps.

3. Return Pickup & Shipping

For eligible returns, we will arrange a reverse pickup via our courier partners.
In some cases, customers may be asked to self-ship the product. You’ll be reimbursed for courier charges upon sharing the receipt.

4. Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Method: Original payment method (UPI, wallet, card, etc.)
Refund Timeline: Within 5–10 business days after approval

5. Replacements / Exchanges

If you received a damaged or wrong item, we will offer a free replacement (subject to stock availability). If not available, a full refund will be issued.

6. Order Cancellations

Orders can be cancelled before they are shipped.
Once shipped, the order cannot be cancelled but can be returned after delivery (if eligible).

7. Late or Missing Refunds

If your refund has not been credited:

Check your payment account again.
Contact your bank or payment provider (processing time varies).
If you’ve done all this and still haven’t received your refund, contact us at [support@mgdmart.com].

8. Contact Us

For any return or refund-related concerns:

📧 Email: [support@mgdmart.com]
🌐 Website: [https://www.mgdmart.com]
📍 Address: 7-E, Raja Ram Garden, Kaimri Road, Hisar 125001
🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM